Q&A with Bob Husted
MIAC Principal Bob Husted talks about moving the company forward.



Q: MIAC will be moving this quarter into new office space at 80 Maiden Lane. Tell us about the new facility and why the company is making the move.

A: It’s all about improving communications, both internally among our expert developers and externally with our clients and partners. MIAC is an advisory firm, but we’re also a software provider, so technology is perfectly integrated with everything we do. Our old office space no longer offered the technological tools we felt were necessary to ensure the best possible communication.

Q. Did you outgrow the old space?

A: Yes, but not in terms of personnel. As our software has become more sophisticated and our client base more widespread, both in terms of function within the mortgage space and geographic location (we now have clients in Japan, for instance), we needed an office space that met our needs and those of our clients. But that is not to say that we haven’t been growing, because we have. We’re up to more than 40 employees now. At MIAC, we don’t believe in growth for its own sake and so we never set goals for the size of the company. We grow when our products and our clients demand it. And that has been the case for the last few years.

We believe in careful, intelligent growth, but due to the tremendous demand for our products, we’ve had a steady double-digit growth in staffing and we expect to see that trend continuing.

Q: How will things change in the new space?

A: We’re making a big investment in this move. The new space will make it much easier for our developers to communicate with each other, to brainstorm new ideas and solutions, both formally and informally. Our powerful Capital Markets Group and Secondary Solutions Group will now have the room to spread out without sacrificing the ease of interoffice communication offered by the more intimate setting.

In the new space, every aspect of the facility is designed to foster and enhance that ability to effectively integrate with each other. That’s what we’ve built our company on. It’s why our products are so powerful. So, we want to take that to the next level and this move will allow us to do that.

Q: What will change for your customers?

A: Perhaps the most significant change will be our new help desk operation. In the new space, we’ll have a dedicated help desk operation, both physically and electronically, with true 24/7 support for both our software division and our advisory business.

This is very important to our clients who have realized that MIAC builds more power into our software than many clients utilize. Now that everyone is pressed to do more with less, along with the increasing regulatory compliance requirements, our clients want to get all they can out of our tools.

It’s always been easy to contact MIAC, but the new help desk will ensure that clients have the peace of mind that comes from knowing that we’re always here, regardless of the time of day. In addition, we’ll now have access to a much larger, dedicated training facility, which will enhance our ability to provide industry-leading customer training onsite.