Software Support
| Product Name |
Most Recent Version |
Release Date |
|
| DecisionServ™ |
Version 1.3.1 |
2005 |
Software Documentation |
| DataRaptor® |
Version 4.1 |
Aug 2006 |
DecisionServ PrePayment |
| MarketShield™ |
Version 4.2 |
Sep 2007 |
GSAs download page |
| WinOAS™ |
Version 4.1 Service Pack 2 |
July 2007 |
MIMS download page |
| MIAC-ALM/VAST™ |
Version 4.1 Service Pack 2 |
July 2007 |
|
| BondAgent™ |
Version 4.1 Service Pack 2 |
July 2007 |
|
AnT – FAS 140™
AnT – FAS 133™ |
|
Aug 2006 |
|
Telephone Support Numbers
| DecisionServ Group Support: |
(646) 884-9001 |
| Balance Sheet or Capital Markets Group Support: |
(646) 884-9001 |
DataRaptor®
WinOAS™
MIAC-ALM/VAST™
BondAgent™
|
|
| Secondary Solutions Group Support: |
(646) 884-9000 |
MarketShield™
DataRaptor®
WinOAS™
MIAC-ALM/VAST™
|
|
Download MIAC Analytics Software Documentation:
First obtain a username/password from support@miacanalytics.com
Then visit our web site and log-on to Software Documentation: http://www.miacanalytics.com/FS/ClientAccess/SoftDocs.html
Client Support at MIAC Analytics:
Our main priority is providing optimum service for our clients. It means providing client support that’s essential to get the most out of your MIAC Analytics software application. MIAC Analytics has outstanding client support service with extremely high standards. Maintaining outstanding client relationships is the key to MIAC’s ongoing and future success. Please feel free to e-mail or call MIAC regarding your software usage, valuation questions, or reporting potential software bugs.
In addition to telephone support, MIAC uses GoToMeeting™ that enables our users to see the actual software screens being used by the MIAC Analytics software support personnel. This tool does not require MIAC to access our client's network. A case number will be assigned and a MIAC Team member will respond to the respective case number in a timely manner.
You can start an online software support session by visiting our web site: http://www.miacanalytics.com/FS/ClientAccess/GTM.html