Topics

• Building a more efficient servicing operation
• Compliance and enforcement
• Vendor and subservicer management
• Optimizing online services and self-servicing
• Improving the customer experience and managing customer complaints
• Default servicing issues
• Using the FHA Handbook (effective on March 14)

Who Should Attend?

Residential mortgage loan servicers, including senior management, servicing managers, department heads, default managers, customer service managers, service providers, attorneys and other servicing personnel.