Product Support Analyst

MIAC Analytics

Location: Charlotte, North Carolina

Please click here to view the application link


This position falls under the Product Management and Support Group within MIAC.

Product Management is generally responsible for:

  • Application Support and Installation (Internal/External)
  • Client Conversions
  • Documentation
  • Training
  • Marketing Support/Application Demos
  • Application Management (i.e., enhancements, testing, etc)

The Product Management Group falls under the Capital Markets Group. However, the team also supports the Client Services Group, Secondary Solutions Group, and Marketing and Business Development as the need arises. Additionally, the team has regular interaction with Development, IT and MIAC Senior Management for special projects and general internal/external support issues (i.e., non‐application-based issues).

Position Responsibilities

  • Feature testing for new software versions/enhancements
  • Application support both internal and external customers
  • Client conversion/training and application demonstrations
  • Participation in software development meetings
  • Product presentations
  • Analytical assignments/special projects
Desired Qualifications:

The candidate should have a working knowledge of a variety of concepts, practices, and procedures including:

  • B.S. in Finance, Math, Business, Economics or Computer Science
  • Solid technical skills (knowledge of MS Office products) – basic SQL skills a plus
  • Ability to translate business needs into technical requirements and documentation for software development
  • Critical thinker and excellent communication
  • Ability to work independently, as well as on teams of individuals from different departments
  • Attention to detail, self-direction, and accuracy
  • Knowledge of the financial services industry, particularly mortgage banking, a plus

Job Type: Full-time
Job Location: Charlotte, North Carolina
Required Education: Bachelor’s
Required experience: 2+ years

Please click here to view the application link
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About MIAC

Since 1989, MIAC has been at the forefront in providing:

  • Secondary Pricing and Risk Management Software and Advisory Solutions
  • MSR, Whole Loan, Residual and Illiquid Mortgage Pricing, Hedging, and Accounting
  • Software and Advisory Solutions
  • MSR and Whole Loan Brokerage Services
  • Interest Rate Derivative Pricing Software and Pricing Services
  • Pricing Software and Pricing Services for Mortgage Derivatives

MIAC Analytics™ is used to value over four trillion dollars in mortgage whole loans, MSR (mortgage servicing rights), residuals, and interest rate derivatives on a monthly basis by the majority of the largest mortgage companies in the industry.

MIAC’s corporate headquarters is located in New York City, with additional offices in Charlotte, NC, Bethlehem, PA, Washington DC, Bengaluru, India, and London.

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