Desktop Support Technician

MIAC Analytics

Location: New York, NY

Please click here to view the application 


MIAC is seeking a Desktop Support Technician to join our in-house IT department. A successful candidate will possess a strong desire to learn and grow. The team is responsible for supporting both onsite and offsite employees and remote client access.

Position Responsibilities

  • Install, configure, and support PC hardware and various software used by end users
  • Participate off hour and contingency site coverage
  • Inventory management
  • Assist in ad hoc projects, assignments and responsibilities as necessary
Desired Qualifications:

The candidate should have working knowledge of a variety of concepts, practices, and procedures including:

  • User-level OS support for Windows operating systems
  • Solid understanding of networking concepts
  • Working knowledge of SCCM, KACE or similar patch management tools
  • End user desktop technical support
  • User-level software support for Microsoft O365 Suite and other third-party software titles.
  • Hardware troubleshooting, repair, and preventative maintenance support for Desktops, laptops, and printers
  • Working knowledge of Video Conferencing tools like WebEx, GoToMeeting
  • Initial setup, support, and troubleshooting of issues for new users
  • Experience using remote tools to support remote end users and systems
  • Experience in creating documentation for process/procedures/knowledge base
  • Quick learner can understand and apply existing and new technologies
  • Ability to lift and/or move up to 30 pounds of materials
  • Experience working in a team oriented, collaborative environment
  • Excellent analytical, troubleshooting and problem-solving skills
  • CompTIA or similar certification desired

Job Type: Full-time
Job Location: New York, NY
Required Education: Bachelor’s
Required experience: 1+ years

Please click here to view the application link
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About MIAC

Since 1989, MIAC has been at the forefront in providing:

  • Secondary Pricing and Risk Management Software and Advisory Solutions
  • MSR, Whole Loan, Residual and Illiquid Mortgage Pricing, Hedging, and Accounting
  • Software and Advisory Solutions
  • MSR and Whole Loan Brokerage Services
  • Interest Rate Derivative Pricing Software and Pricing Services
  • Pricing Software and Pricing Services for Mortgage Derivatives

MIAC Analytics™ is used to value over four trillion dollars in mortgage whole loans, MSR (mortgage servicing rights), residuals, and interest rate derivatives on a monthly basis by the majority of the largest mortgage companies in the industry.

MIAC’s corporate headquarters is located in New York City, with additional offices in Charlotte, NC, Bethlehem, PA, Washington DC, Bengaluru, India, and London.

Posted in Jobs.