MIAC Launches New Helpdesk for Mortgage Analytics
NEW YORK, July 1, 2007— Mortgage Industry
Advisory Corporation (MIAC), New York, has announced that it will
launch a new enterprise-wide help desk to support users of its
mortgage industry software tools. The new department will be fully
integrated with the company’s new Web portal www.MIACAnalytics.com but will also be available by telephone 24-hours daily.
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MIAC Analytics was founded in 1989 and has grown to the point
that it now serves over 200 companies and offers software
tools and services for valuation and risk management for nearly
all mortgage assets. “Growth, in both number of clients
served and number of technology solutions, has made this move
necessary,” said Bob Husted, MIAC Principal. “With
the increasing sophistication of our software tools and the mission-critical
applications in which they are employed, we felt that providing
a centralized support system was an essential part of fulfilling
our commitment to the mortgage industry”.
MIAC will depend upon Customer Relationship Management software
provided by Microsoft to run the new operation. Husted said
that decision was based on the fact that MIAC is already a Microsoft
Certified Development Partner and that the company was standardized
on the MS Office suite of software. The CRM tool integrates well
with Office.
While Husted said that the primary goal of the new helpdesk was
to support the company’s growing customer base, he added
that a secondary benefit would be to empower MIAC customers to
do more with the firm’s tools.
“We’re proud of the user-friendly approach we use
to deliver our software, but anytime you deliver a sophisticated
piece of software, it’s natural for users to get into a
comfort zone when using it,” Husted said.
“We feel that if we can help expand that comfort zone for
our clients, it will be a real benefit to them. Getting users
comfortable with the entire range of functionality built into
our analytical tools will naturally empower them to get more out
of the whole range of solutions.”
More information about MIAC’s new helpdesk is available
on the company’s website. Existing clients can access this
information by logging in to the portal.
Nestled in New York City’s financial district, MIAC serves
as an outsourced project manager for over 200 financial institutions
across the country. Over the past few years, company executives
have witnessed the industry adapt to increased pipeline risk and
more complicated financial reporting requirements.
For Technical Support on MIAC Analytics Suite of products: DataRaptor®, MarketShield™, WinOAS™, ALM/VAST™ and Bond
Agent™.
Please call our support
groups for assistance.
About MIAC Analytics
Founded in 1989, MIAC has been at the forefront of providing
the most sophisticated portfolio and risk management solutions
to the mortgage industry for all types of mortgage assets. Its
clients include Ten of the top Eleven Mortgage Servicers and over
200 other clients, including banks, thrifts, credit unions, FHLBs
and Wall Street dealers. The company's proprietary software, MIAC
Analytics, is used in pricing, hedging and accounting for over
$4 trillion dollars in mortgage assets each month.
In October 2006, MIAC was named the leading provider of Secondary
and Residual Pricing in the Securitized and Structured Finance
markets by The Bond Market Association and The American Securitization Forum.
MIAC is a registered SEC Investment Advisor. Find out more about
the company and its offerings at : www.MIACAnalytics.com.
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Bob
Husted
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Paul
Van Valkenburg
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www.MIACAnalytics.com
80 Maiden Lane
14th Floor, Suite 1401
New York, NY 10038
For Additional Information please contact:
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